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FAQ

Frequently Asked Questions

  • What should I wear? We suggest wearing long pants – capri length or longer (if you opt to wear shorts, we highly recommend longer shorts), closed-toed shoes, and weather-appropriate outerwear for cold or rainy conditions. Dressing in layers during colder weather allows you to add or subtract a layer for your comfort. In our camp store, we sell gloves, ponchos, and sweatshirts if you realize that you have forgotten one of those items.
  • What if it is raining/your weather policy? We ride rain or shine. The only time we would delay or cancel a ride would be due to lightning, hail, high winds or extremely heavy rainfall. Typically, storms pass quickly and we only have to delay the ride for a short amount of time. However, if unsafe conditions present themselves suddenly while you are out on the trail, you may have to walk as far as a mile in wet, muddy, or otherwise hazardous conditions before we would be able to pick you up in a vehicle.
  • What is your cancellation policy? We require a 24-hour cancellation notice. If you cancel within the 24 hour time frame or if you do not show up for your ride, you may be subject to being charged for the full amount of the ride.
  • What forms of payment do you accept? We accept Cash, Visa, MasterCard or Discover. We require your credit card information upon booking your ride including card number, expiration number, security code, and zip code.
  • Can we ride double on a horse? No. For the health and safety of our riders and horses, as well as National Park regulations, we do not allow any doubling on our rides.
  • What if I am inexperienced/have never ridden? A large percentage of our guests have very limited, if any, riding experience. We have seasoned trail horses for beginners to experienced riders. 
  • Can we Trot/Canter/Gallop? No. For the safety of our horses and riders, remote trails, and park regulations, our rides are at a walking pace only. 
  • Are snacks/water provided? No, however, we do have vending machines for our guests to use at the stable. 
  • Can I bring a backpack/purse? Yes, all packs must weigh less than 10 pounds and are required to be hung from the saddle horn on your horse’s saddle. 
  • Do I have to make a reservation? No, however, if you decide to walk in, we cannot guarantee that we will have horses available for you to ride. Reservations are highly recommended this would ensure that you are able to ride on the day and at the time that you want.
  • Do I need to arrive prior to my scheduled ride? Yes, we require all riders to arrive 30 minutes prior to their scheduled time to go over registration paperwork, payment, and a safety orientation. If you are arriving with a group of 10 or more, then we ask that you arrive 45 minutes before.
  • What kind of saddles do you ride? We use western saddles on all of our horses. 
  • Can we bring our own saddles? No, we do not allow our guests to bring their own saddles.
  • Am I required to wear a helmet? Horseback riders that are 12 years and younger are required to wear a helmet. Riders aged 13-17 can ride without a helmet with permission from their Parent/Guardian. We do, however, recommend helmets to all of our guests. 
  • Are there any age restrictions for horseback riders? Yes, all horseback riders must be 5 years old or older, no exceptions. We do offer a wagon ride for riders that are under the age limit, as well as those who cannot, or do not want to ride.
  • What kind of horses do you have? Our herd of 50+ includes Quarter Horses, Tennessee Walkers, and Draft Crosses. Visit our “Meet your Mount” page to see a short description of some of our stellar guest horses!
  • How old are your horses? Most of our horses range in age from 6-16.
  • Can we pick the horse we ride? We do strive to accommodate your preferences, however, our horses work on a rotating schedule. Your horse is selected based on your size and riding experience.
  • Can we bring treats/apples for the horses? Yes, however, we do not allow hand feeding of the horses. This encourages the horses to start searching for food in people’s hands and can cause someone to be bitten unintentionally. All treats should be given to the office staff or manager on duty so they can be added to their feed.
  • Do your horses go to pasture? Of course! All of our horses work on a rotating schedule. We have several hundred acres of pasture for them to graze on throughout our season. Also, all of our horses are off November through March to be on pasture.
  • Can I bring my own horse on your guided rides? No, for the health and safety of our horses and guests, as well as park regulations, we do not allow personal/non-stable horses on our guided rides.
  • Can I bring my dog/pets with me? No, we do not have the accommodations to board your pets with us while you are on your ride. Please make arrangements for your pets prior to arriving at the stable.  If you need to board your animal prior to your ride, there are a couple of options in the area.
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Hello everyone! Despite the many challenges we have faced in 2020, we have had an incredibly remarkable season this year. However, as of today, Saturday, November 14th, we have made the difficult decision to close the door on this season. Although we were initially looking forward to remain open until November 29th, the rising number of COVID-19 cases Nationally and locally have forced us to make the best decision in keeping your family, as well as our family, safe. In light of these rising case numbers, our last day this year will be Sunday, November 15th. We want to extend our deepest gratitude to all of our awesome horses, our hardworking guides, our stellar management team, but most importantly, our incredible guests for making this year so extraordinary. Without you, we simply wouldn’t be what we are today. Stay safe, and we hope everyone has a wonderful holiday season! We look forward to seeing you next year!

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